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Management Cons u lting

Operational and Technical Advisory Services

Clients are teammates with whom we help solve problems.

Over the last few years, agencies have seen the demand for services increase, budgets decrease, and the margin for error become smaller and smaller. In order to meet these demands, agencies often launch extensive transformations or technology implementations and fail to capture the value originally targeted after the initial burst of attention and enthusiasm fades. According to a recent study, large-scale IT initiatives only achieve full benefits of the investment 4% of the time. Cambria partners with agencies to help them identify the options, determine the best solutions, and implement to achieve the planned value – either through operational or technical advisory services.

Services Descriptions

Cambria’s approach is collaborative and supports agencies in operational advisory services from the Executive-level to the Field-level. Cambria brings our experience and knowledge of working with various local, state, and federal agencies to help organizations operationalize legislation that benefits their constituents. Cambria blends its humanized approach with business process reengineering, organizational change management, and project management services to truly help agencies improve operations and achieve the value of their day-to-day or transformation efforts.

Cambria’s approach is three-phased: 1) assessment 2) planning and 3) implementation. First, Cambria partners with executives at agencies to develop as-is baselines of existing technology infrastructure, develop visions and objectives, and do a gap-analysis of existing business, application, and technology architecture. Next, Cambria works to define a strategic plan, an implementation roadmap, and determine how the roadmap will help the agency achieve optimal performance. Finally, Cambria provides on-going advisory services to assist executives and managers to implement a vision and see it achieve the results possible. Cambria understands the value of technology if designed, developed, and implemented appropriately; we help our clients navigate through the sea of technology options to determine the right solution to solve their challenges.

Strategic Planning

Lead, with purpose.

With the constant change in legislation and service demands for our clients, having a vision and plan for the future helps people understand what their organization is striving for and how that will be accomplished. Strategic planning is an essential element in guiding and directing an organization through the daily turmoil and challenges of delivering public service. Cambria tailors strategic planning to fit with an organization’s culture to engage and solicit input, as well as, include executives, managers, and staff on the journey.

Cambria has provided a wide scope of strategic planning consulting services for clients, including development of IT Strategic Plans, Safety Strategic Plans, and Strategic Business Planning.

Services Descriptions

Every organization has to look ahead and determine their vision, mission, goals, and objectives. These help drive an organization’s foundation for why they exist and the results and outcomes they are trying to achieve. Cambria engages employees at all levels to help an organization develop their strategic plan. Approaches come from top down and bottom up to meet in the middle. Engaging staff at all levels increases buy-in and support, and ultimately outcomes and results (given they are the usually at the front lines). Leadership provides the vision and guidance to drive where the company should go and how to get there. Cambria’s methodology gathers all this input and it culminates in the strategic plan that is produced to guide the direction of the organization forward.

Cambria facilitates strategic planning sessions with key internal and external stakeholders of the organization, encompassing input from policy-makers, departmental executives and managers, and staff from both functional and technical perspectives. Obtaining input from across the organizational spectrum is a critical component of future change, since individuals will “own” the results. Once a plan is developed, Cambria develops an implementation approach that clearly defines key tasks and activities, schedules, priorities, and owners to facilitate organizational action.

In this quickly advancing technology era, IT strategic planning is usually no more than 2-5 years, and should be focused on a range of issues, not necessarily technology. IT strategic planning is focused on how technology will support your organizations business plan and business strategic plan. Cambria leverages the foundation of an organizations’ strategic plan as a starting point to drive IT strategies that can include such issues as security, disaster recover, data center, and business continuity planning.

Feasibility Assessment And Procurement Support

Purposeful change starts with understanding our clients.

Cambria has broad experience developing feasibility study reports and supporting IT solutions procurement. Because members of our team have actual implementation experience, we know what it takes to document the business needs, identify possible solution options, and support procurement for an organization to be successful.

Services Descriptions

Determining whether to implement a new system or technology is a critical decision for your organization and may have significant impacts on your people, processes, budget, as well as your internal and external customers. Cambria has extensive experience conducting feasibility studies that inform the decision on whether to move ahead with the new system or technology investment. We include a comprehensive analysis of how the solution meets the business needs, costs, and benefits that clearly outline the impacts to your organization.

Selecting the right IT solution starts with understanding how to write the statement of work and requirements that meet your organization’s business needs. Cambria’s depth in implementing IT solutions gives us the added advantage of knowing how to write clear and concise statements of work and requirements. We bring our experience, IT and business knowledge to help support an organization through the development of a clear statement of work, functional and technical requirements, and necessary terms and conditions. Lastly, Cambria will work closely with an organization to facilitate a vendor evaluation and selection process that promotes reasonableness and fairness, with the ultimate goal of selecting the best fitting solution and vendor that meets an organization’s needs.

Your organization must constantly be aware of any new legislative or regulatory requirements that may impact how you conduct business. Cambria understands that it takes careful planning for your organization to efficiently and effectively address and incorporate these changes. Therefore, we conduct feasibility studies on the extent to which new laws may impact your organization. We also help you identify what changes need to be made from a people, process, and technology perspective.

Many organizations are being faced with increased workload demands, while having the pressure of stagnant or decreasing resources to address these demands. Cambria conducts feasibility studies for alternative service delivery models and approaches, including consolidation, contracting, and privatization. We examine the costs and benefits of different models to provide your organization options on how to continue meeting customer service demands efficiently and effectively.

Business Process Improvement

Without a human touch, it’s just technology.

Ultimately, the success of any change will depend significantly upon documenting current processes and systems. This will best train and prepare the agency for its next stage of operations or system development. Cambria’s approach to process improvement is based upon industry methodologies such as Lean Six Sigma, standard tools, and templates for documentation, combined with uniquely relevant experience, as we have worked with an abundance of agencies, both large and small.

Services Descriptions

Cambria uses collaborative approaches to develop a comprehensive understanding of business processes. We typically begin with initial interviews of executives and management to understand high-level organizational structure and operational roles and responsibilities, including obtaining initial insights on key challenges. We follow this with in-depth reviews of existing data and documentation, as well as conducting staff-level interviews to verify, validate, and assess how processes are conducted.

The key success measures for an organization include streamlined business processes and highly utilized resources for delivering customer service. Based on comparisons to industry best practices and other measures of efficiency and effectiveness, we make recommendations for optimal business processes that maximize how resources are used and improve customer service.

The implementation of new systems and technologies transform how organizations conduct their business. Before any new technology implementation, we document the As-Is and To-Be business processes so the organization fully understands any impacts on its people and processes, to assess how the organization will change, and to develop transition and implementation plans.

Program and Project Management

Managing the work is half the battle.

Cambria considers project management to be one of the key success factors in any engagement. We use a project management approach that aligns with the internationally-recognized Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK)®. Wherever appropriate, we leverage PMBOK’s repeatable, iterative processes, procedures, tools, and templates to maximize efficiencies, support proper planning, offer successful execution, and provide tracking and reporting of project tasks. PMBOK includes processes for initiation, planning, execution, controlling, and closing.

Nevertheless, no project is automatically successful by using PMBOK and assigning Project Management Professional (PMP)-certified managers. It requires relevant experience to know what aspects of PMBOK are most applicable given the client environment, objectives, and preferences. Cambria’s project management approach is based on PMBOK and other industry best practices, but is flexible based on project needs to avoid an overly textbook approach that can put schedule and budget at risk.

Services Descriptions

Our methodology embraces flexibility – from a modular approach that integrates individual technology components from multiple vendors to an enterprise approach that overhauls all aspects of management, organizational, operational, and technology environments. The objective of establishing a best practice PMO is to promote effective processes and guidance to manage the daily project activities, establish and monitor the project schedule, promote an effective partnership with the key stakeholders, and verify the direction and quality of project deliverables. Moreover, a PMO designed for an integrated environment must also be sophisticated enough to manage integrated project schedules, dependencies, and milestones for multiple vendors, define common project management standards, integrate testing between multiple vendors, and coordinate competing projects and resources. Cambria understands that a successful PMO uses best practice tools and methodologies and creates a PMO that is collaborative, efficient, effective, and sustainable.

The implementation of a new system may be one of the most impactful events for your organization, since it transforms how you conduct business and, ultimately, how you deliver services to your internal and external customers. Cambria not only has extensive project management experience, but we also provide in-depth industry experience and knowledge to facilitate the design, development, and implementation of a new system; validate that it meets regulatory, business, and technical requirements; and help deliver on a new system in a manner that creates value for your management, staff, and customers.

Organizational Optimization and Change Management

Humanizing change is the key to true transformation.

At Cambria, we personalize the change experience so people in an organization are ready and willing to implement change successfully. Our flexible team brings the unique, combined skill set of organizational development, insightful guidance and coaching, and in-depth knowledge and experience of training curriculum design and delivery. We work collaboratively to involve program staff early and often as change agents and prepare leaders for their roles in transformation. It’s this thoughtful and cooperative working style people have come to know us by.

Services Descriptions

Well managed change enables the end user to effectively adopt the solution, improves the time to get your team back to productivity and builds your organizational change competency. In other words, we help you and your team get to done and be ready for the next challenge. Cambria’s team of change management practitioners guides all aspects of the change effort including readiness assessments, making the case for change, developing a change management plan, preparing and coaching executives and leaders to fulfill their roles in change initiatives, communication, training, managing resistance, assessing results. Our teams are well versed in a wide range of methodologies including Prosci and the Association of Change Management Professionals Standards. Whether the project management approach is Agile, waterfall or hybrid, Cambria’s change leaders will develop and execute a comprehensive, data-driven plan that delivers the HumanGenuity only Cambria can provide.

Training is a key component of user adoption. Our trainers understand that to be successful you have to have in-depth knowledge of training and extensive experience, as well as being sensitive to broader policy issues. Many of Cambria’s projects have routinely included curriculum development and training across a wide variety of formats, including web-based and train-the-trainer programs. Therefore, we are able to develop and deliver effective, customized training tailored to your specific needs, and to maximize the success of your new technologies and systems.

Project Oversight and Quality Management Services

Managing the work is half the battle.

Consistently delivering quality requires quality management and control.

Large IT projects can have a huge impact on an organization. It is important that these projects are done right to maximize their benefits to the organization and minimize wasted efforts. As an independent third party, Cambria provides agencies with confidence that projects are running smoothly and delivering the value. More importantly, we help identify when things are going wrong or might go wrong, and we will work with agencies to determine what needs to be done to keep the project on track.

Services Descriptions

Delivering quality begins by understanding what quality is and how your project will manage and control quality. Cambria employs a quality management framework that helps us work with you to look at the overall importance and risk of a project, including an assessment of its size and complexity, to determine what quality management services your project needs and whether independent quality management services are right for your project.

Cambria’s consultants have the experience and know-how that you need to identify, assess, and mitigate or avoid potential pitfalls before they become problems. Managing risk doesn’t mean that you will completely avoid mistakes, but we can help see what is coming and be prepared for it.

Over the years Cambria has developed a deep understanding of what it takes to make a project successful. As part of a comprehensive quality management plan our staff will look at the processes and tools that the project is using to determine if they are consistently following industry standards and best practices and ultimately to make sure that the project is well positioned for success.

Cambria understands the importance of delivering value, and our independent verification and validation (IV&V) consultants employ a variety of proven quality metrics and testing methodologies that will help us objectively determine if the products and services being delivered by the meet the requirements and will serve the intended purpose.